Trust signal · audited from public registers
Our grant rate is published, not promised.
No planning service in Britain, Wren or any consultancy, can guarantee a council's decision. What we can do is publish ours, side by side with the national MHCLG benchmark, so you can verify the track record before you pay.
Rolling 12 months · all case types · vs national
Wren grant rate
n/a
sample below 20 cases, publishing once we cross the threshold
National benchmark
87.0%
MHCLG Live Table P120A (England, rolling 12-month)
Delta
n/a
Sample too small to compute a meaningful delta
As of 17 July 2026 · 365-day rolling window · auto-refreshed daily from public registers.
By case type
Broken down honestly, including the tiers where we don't have enough cases yet to publish.
| Case type | Decided | Approval rate | Win rate (incl. appeals) | Status |
|---|---|---|---|---|
| No decided cases in the past 365 days. We'll start publishing the moment we cross the sample threshold per tier. | ||||
Approval rate is approved ÷ decided. Win rate adds allowed appeals and split decisions where Wren's side prevailed. Tier breakdowns only publish above a 20-case sample to keep small-N noise out of the headline. All figures are independently auditable from the public planning registers — see /data-sources for our ingest schedule.
Why nonrefundable + published rate
A guarantee we couldn't keep is worse than the transparency we can.
A money-back-on-rejection guarantee would force us to hold customer money in reserve against an outcome the council controls, millions of pounds of capital that should be invested in engineering, planning content, and chartered-marketplace depth. Worse, in a downturn, refund requests would arrive faster than new case fees. A guarantee that fails in stress is worse than no guarantee at all.
Instead, four mechanisms protect you: pre-flight screening (we decline cases scored below 60% on our approval-likelihood model), statutory remedy under the Consumer Rights Act 2015 (we re-perform any work that falls below the reasonable-care-and-skill standard, free), discretionary goodwill resubmissionsfor marginal refusals on cases we believed strong, and, most importantly, this published rate.
If our rate is materially better than the national rate, you can pay with confidence. If it isn't, the product is failing and we have bigger problems than a refund policy.