Terms and Conditions

Wren is operated by Wren Ltd, a company registered in England and Wales. We trade as “Wren” via the website planwithwren.com and related subdomains.

You can contact us at any time by email at hello@planwithwren.com or by post to our registered office. Our company number and registered address are published in the footer of every page on the site.

Wren prepares and submits UK planning applications on your behalf. Our service combines AI-drafted documents, review and sign-off by a chartered professional, and case management from submission through to a decision by the Local Planning Authority.

We also offer credit-based access to research tools including the Ask Wren question and answer feature and AI-drafted pre-application reports. These are separate from the case fee and can be purchased independently.

We do not provide legal advice. We provide planning consultancy services delivered through licensed chartered professionals.

Case fees

Case fees are quoted as fixed prices for each application tier. The quoted fee is the total amount you owe Wren for our work. It does not include the council's own planning fee, which is set by statute and which we pass through at cost with no markup.

Case fees are payable in full before we begin work. Once a chartered professional has signed the document set, the case fee becomes non-refundable because the work has been delivered.

Council fee pass-through

If we collect the council fee from you and your case is cancelled or withdrawn before submission, we refund the full council fee to you. Once the council fee has been paid to the LPA, refundability is governed by the council's own rules.

We prepare planning documents, submit them to the Local Planning Authority, and manage the case to a decision. The decision itself belongs to the LPA, not to Wren. No planning consultant can guarantee an approval, and we do not offer one.

We do not provide legal advice. If your project raises legal questions, for example covenants, easements, party walls, or land registry disputes, you should instruct a solicitor separately.

Under the Consumer Rights Act 2015, you are entitled to expect services performed with reasonable care and skill. If our work falls below that standard, we will re-perform the affected work at no additional charge, or where re-performance is not possible, give you an appropriate price reduction. Nothing in these terms removes or limits your statutory rights.

Credits purchased in a pack are non-refundable, have no expiry, and are non-transferable between accounts. Credits are not redeemable for cash. Credits remain available while the account is active.

The Wren platform, including the software, the user interface, and the policy library, is the intellectual property of Wren Ltd.

The planning documents we prepare for you become your property once the case fee has been paid in full. You may use them for your application and for any related dealings with the LPA, the Planning Inspectorate, or your successors in title.

We process personal data in accordance with our privacy notice. See the privacy notice for details about what we collect, why, who we share it with, and how you can exercise your rights under UK GDPR.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under English law.

Subject to the above, our total aggregate liability to you for any claim arising in connection with the service is capped at the total fees you paid to Wren in the twelve months immediately preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from the LPA's decision-making process itself.

You may close your account at any time. We may suspend or terminate access to the service if you breach these terms, if we reasonably suspect fraudulent use, or if continuing the service would put us in breach of a legal or regulatory obligation.

Termination does not affect any rights or obligations that accrued before termination, including any unpaid fees or outstanding work in progress.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising in connection with them.

If you have a complaint about our service, please email hello@planwithwren.com in the first instance. We aim to acknowledge complaints within two working days and to resolve them within fifteen working days.

If you remain dissatisfied, you can refer the matter to the relevant external body. Data protection complaints can be raised with the Information Commissioner's Office at ico.org.uk. Advertising complaints can be raised with the Advertising Standards Authority. Complaints about an individual chartered professional's conduct can be raised with their professional body, for planners the Royal Town Planning Institute, for heritage specialists the Institute of Historic Building Conservation, and so on.

We may update these terms from time to time. Material changes will be communicated by email at least thirty days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms. Earlier versions are archived and available on request.