Terms and Conditions

These terms govern your use of the Wren platform and the services we provide. By creating an account, or by instructing us to prepare a planning application, you agree to be bound by them.

If we make a material change we will tell you by email at least thirty days before the new version takes effect. Earlier versions are kept and are available on request.

Wren is operated by Shonaike Finance Ltd, a company registered in England and Wales, company number 16406111, at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. We trade as Wren at planwithwren.com and its subdomains.

You can reach us at any time at hello@planwithwren.com or by post at the address above. Both are published in the footer of every page.

Wren prepares and submits UK planning applications. The service combines documents drafted by Wren, review and sign-off by a chartered professional, and case management from submission through to the local planning authority’s decision.

We also offer credit-based access to research tools, including the Ask Wren question and answer feature, site appraisals and pre-application reports. These are separate from any case fee and can be bought on their own.

Wren is not a firm of planning consultants and does not hold itself out as one. The chartered professionals who review and sign documents are individually regulated by their own professional bodies, carry their own professional indemnity insurance, and are individually accountable for the work carrying their name.

We do not provide legal advice. Nothing on the platform, and nothing produced by the AI tools, is legal advice.

Case fees. Case fees are fixed prices, quoted per application before you commit. The quoted fee is the total amount you owe Wren for our work on that application. It is payable in full before drafting begins.

You pay the council fee directly. Your local planning authority sets its own statutory fee, and the Planning Portal levies its own submission charge. You pay both of them directly, to the Planning Portal or to the authority, at the point of submission. Neither passes through Wren and we never hold either. They are shown on your quote at the figure the authority publishes, so you know the full cost before you commit, but the payment is yours to them.

VAT. Shonaike Finance Ltd is not registered for VAT. No price on the platform includes VAT, and no invoice or receipt we issue carries a VAT line or a VAT number.

Refunds.If a case is cancelled before a chartered professional has signed the document set, we refund the case fee less any work already delivered. Once the set has been signed, the case fee is not refundable, because the work has been performed. This covers Wren’s fee only. We never hold your council fee, so there is nothing for us to refund: any refund of it is governed by that authority’s own rules and is a matter between you and them.

The decision on your application belongs to the local planning authority. No planning consultant can guarantee a permission and we do not offer one. In place of a guarantee we publish our own grant rate against the national benchmark, which you can read at planwithwren.com/results.

Wren does not provide, and the case fee does not include:

• Architectural drawings. An application needs them and we do not produce them.
• Specialist survey work commissioned from other disciplines, such as an arboricultural survey, a transport assessment, a bat survey or a structural report.
• Legal advice on covenants, easements, party walls, rights of light, title disputes or any other legal question. Instruct a solicitor for those.
• Representation at a planning committee, at a hearing or at a public inquiry.

Where a document you need is one we cannot produce, the quote says so before you pay rather than after.

You must give us accurate information, and you must tell us if something you have told us stops being true. Documents are drafted from the facts you supply and from the boundary you draw, and a document drafted from wrong facts will be wrong.

You confirm that you are the applicant or that you are authorised to act for them. Before anything is filed you must approve the submission pack yourself, and the declaration you agree to at that point is set out on the approval screen and stored with your approval. Knowingly making a false statement on a planning application is a criminal offence.

Under the Consumer Rights Act 2015 you are entitled to expect services performed with reasonable care and skill. If our work falls below that standard we will re-perform the affected work at no further charge, or, where that is not possible, give you an appropriate price reduction. Nothing in these terms removes or limits your statutory rights.

Credits are bought in packs, do not expire, are not transferable between accounts and are not redeemable for cash. Credit packs are not refundable once purchased.

Credits are deducted only after an action has succeeded. A draft refused by our own verification checks, or a report that fails to generate, costs you nothing.

Where an action involves a disbursement we pay to a third party, such as ordering an official copy from HM Land Registry, credits are charged for it in every case, including on accounts that are otherwise exempt from credit charges.

The Wren platform, including its software, its interface and its assembled policy library, is the intellectual property of Shonaike Finance Ltd. Underlying public sector data remains subject to its own licences, which are listed at planwithwren.com/data.

The planning documents we prepare for you become yours once the case fee is paid in full. You may use them for your application and for any related dealing with the authority, the Planning Inspectorate or your successors in title.

Documents on the platform are drafted with the assistance of AI and are then reviewed, revised and signed by a chartered professional who takes responsibility for the contents. We disclose how that works, and what is recorded, at planwithwren.com/legal/ai-disclosure.

Research outputs produced from credits, including Ask Wren answers and research drafts, are not signed by anybody, are marked as not for submission, and must not be relied on as professional advice.

We process personal data in accordance with our privacy notice. See the privacy notice for what we collect, why, who else processes it, how long it is kept and how to exercise your rights under UK GDPR.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under English law.

Subject to that, our total aggregate liability for any claim arising in connection with the service is capped at the total fees you paid to Wren in the twelve months before the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from the authority’s own decision-making.

Where a chartered professional’s own professional judgement is in question, they are individually accountable for it and carry their own professional indemnity insurance. We record the insurer, the policy number and the expiry date for every professional who signs on the platform.

You can close your account at any time from your settings. We may suspend or end access if you breach these terms, if we reasonably suspect fraudulent use, or if continuing would put us in breach of a legal or regulatory obligation.

Ending the agreement does not affect rights or obligations that arose before it ended, including unpaid fees and work in progress. Some records are retained after closure where the law requires it; the privacy notice sets out which, and for how long.

Email hello@planwithwren.com in the first instance. We aim to acknowledge a complaint within two working days and to resolve it within fifteen.

If you are still dissatisfied, you can take it further. Data protection complaints go to the Information Commissioner’s Office. Advertising complaints go to the Advertising Standards Authority. A complaint about the conduct of an individual chartered professional goes to their own professional body, whose name and membership number are recorded on your case.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising in connection with them.